Asking for help

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The video for this page is being made. The written steps below are the same ones it shows.

Welcome back. Today how to ask for help in a way that gets you an answer the same day: the Stuck button, and the three things to put in the message.

Step by step

1. In the Categorize window, at the top right next to Reports, there is a button that says Stuck
   Click it.
2. A short form opens over the window
   It already knows which workbook you are in and which screen you are on, so you do not have to explain that.
3. Click the message box and type three things
   Which row: the date and the description. What you did. What you expected to happen instead.
4. If you can, say what you saw
   A message, a number, a blank. If there was an error message, type it exactly.
5. Click Send. The form says Sent, the ticket goes to a person, and the reply comes
6. From the hub, the same three things work in Report it at the bottom of the page,
7. One thing never to do: do not keep clicking to make it work
   Send the ticket, and go and do something else. Fixing it twice is slower than fixing it once.

The idea behind it

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