Billing
Questions about your membership or billing?
Charges, cards, membership changes, refunds, receipts, and anything that does not look quite right. We want billing to feel clear, simple, and easy to manage.
Our intention is to make it easy for you to manage your membership and to get help when you need it.
Sign in so we know whose account this is.
Signing in attaches your name, your email and your plan to the message, so nobody has to ask you which account you mean before they can help. It is the same login you use on risingandthriving.com.
A charge I did not expect
If you see a renewal, an amount you do not recognize, or more than one charge in a month, send us the date and the amount and we will take a look.
I need to change my card
You can update your payment method directly from your hub. If you have trouble making the change, contact us and we can send you a secure link to update your card.
Change your membership or cancel
You can manage your membership directly from your hub. Upgrade to another membership, move to a different option, or cancel at any time. If you have an annual membership, your access continues through the period you have already paid for.
I need a receipt or invoice
You can view your billing history and request a receipt directly from your hub whenever you need one. If something is missing or does not look right, contact us and we will help.
Before you write
Your membership, renewal date, payment method, billing history and receipts can all be managed from your hub. You may be able to take care of what you need there right away. If something is missing, does not look right, or you still have a question, reach out and we will help.
Can’t sign in? You can still reach us.
You do not need to be signed in to get help. Email [email protected] and tell us what is happening. Include the email address connected to your account and we will find you.