Billing
Money questions about money software.
Charges, cards, plans, refunds. Signed in, we can see your plan while we read your message, which is usually the difference between one reply and four.
Sign in so we know whose account this is.
Signing in attaches your name, your email and your plan to the message, so nobody has to ask you which account you mean before they can help. It is the same login you use on risingandthriving.com.
A charge I did not expect
A renewal you thought was off, an amount that is not what you remember, or two charges in one month. Say the date and the amount.
I need to change my card
Card details are held by Wix's payment processor and never touch our site, which is how it should be. Ask and Donna sends a secure link.
Move, pause or cancel
Changing tier you can do yourself in the hub, in a click. Pausing and cancelling are here, and pausing is usually the better idea.
Receipts and invoices
Wix emails a receipt at the time of each payment, and your full billing history is in the hub. If one is missing, ask and it is resent.
Before you write
Your plan, your renewal date and every order on your account are already in your hub. If the answer is there, that is faster than us. If it is not, or it looks wrong, that is exactly what this page is for.
Cannot sign in? Write to us anyway.
Nobody should be locked out of help by a login, and if you cannot sign in, that is very likely what you are writing about. Email [email protected] directly and say what is happening. Include the email address on your account and we will find you.