Support
Something is not behaving.
Tell us what you were doing and what happened instead. That is genuinely enough to start, you do not have to diagnose it for us.
Sign in so we know whose account this is.
Signing in attaches your name, your email and your plan to the message, so nobody has to ask you which account you mean before they can help. It is the same login you use on risingandthriving.com.
A screen or a number looks wrong
A total that does not match, a transaction in the wrong place, a tab that will not load. Say which sheet and which tab, and roughly when you noticed.
I cannot get into something
A sheet that will not open, the hub saying you have no plan, the Collective refusing you. These are usually a two-minute fix at our end.
I am stuck partway through setting up
Uploading accounts, categorising the first month, connecting the workbooks. Say where you stopped and we will pick it up from there.
43 written guides
One guide per screen, searchable. Most "how do I" questions are answered there in less time than an email takes to write.
What happens next
Support is answered by a person, usually the same business day and always within two. If it turns out to be a billing matter rather than a technical one, billing has its own door and it is quicker.
Cannot sign in? Write to us anyway.
Nobody should be locked out of help by a login, and if you cannot sign in, that is very likely what you are writing about. Email [email protected] directly and say what is happening. Include the email address on your account and we will find you.